Returns and Refund Policy

Last updated on 13 September 2023

At Pahadee.Coffee, we are committed to providing our customers with the highest quality products and an exceptional shopping experience. We understand that there may be instances where you need to request a refund, and we aim to make this process as straightforward as possible.

Please take a moment to review our refund policy:

Eligibility for Refunds

We offer refunds under the following circumstances:

Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 10 days of receiving your order. We will either replace the item(s) or issue a refund, depending on your preference.

Incorrect Items: If you receive the wrong product(s), please contact us within 10 days of receiving your order, and we will arrange for the correct items to be sent to you or issue a refund.

Major mismatch in flavor quality : We take pride in our consistent roast quality bacth over batch. However in rarest of the cases, if you find our coffee taste very differernt from the mentioned tasting notes on teh outer bag, we’ll be happy to refund 50% of the item value. You can keep the coffee with you.

Refund Requests Process

To request a refund, please follow these steps:

Contact our customer support team via [email protected] within 10 days of receiving your order.
Provide your order number, a detailed description of the issue, and, if applicable, clear photos of the damaged or incorrect items.
We will review your request and provide you with further instructions, which may include returning the product(s) or other documentation.

Refund Processing Time

Once your refund request is approved, we will process your refund within 3 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Non-Refundable Items

Certain items are non-refundable, including:

  • Consumable items (e.g., coffee beans) that have been opened and more than 25% of the item has been consumed
  • Personalized or custom-made products
  • Gift cards

Shipping Costs

Shipping costs for returned items are non-refundable, except in cases where we made an error in your order or if the product is damaged or defective.

Contact Information

If you have any questions or need assistance with your refund request, please contact us:

Email: [email protected]
Phone: (+91) 8091144319

Policy Updates

We reserve the right to make changes to this refund policy at any time. Updates will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

By placing an order on pahadee.coffee, you agree to abide by this refund policy.

Thank you for choosing pahadee.coffee . We value your business and strive to provide you with the best possible customer experience.

0
    0
    Your Cart
    Your cart is emptyReturn to Shop